German Customer Service Agent

Full time
Malta

Job Description

We are seeking an organised and friendly German speaking customer service agent to join our growing team. You will be required provide top-notch service to our customers across a number of communication channels for the German market. In this role, you will interact directly with our customers to answer questions, solve issues and maintain our company’s reputation for high-quality service.

Main Duties

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Qualifications

  • High school diploma or equivalent
  • 1+ years of experience in a customer service-related role
  • Excellent written and verbal communication skills (both English and German)
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team